Professor Janet McColl-Kennedy is internationally recognised for her research insights in customer experience management and measurement, the role of digital technology, customer insights and choice preferences, and Artificial Intelligence (AI).
She is Program leader of Innovation Pathways at Australia’s Food and Beverage Accelerator (FaBA).
Janet has held several Leadership positions at The University of Queensland (UQ). At the UQ Business School, Janet co-leads the Service Innovation Alliance (SIA) Research Hub, which focuses on customer experience, service innovation and sustainability with an emphasis on AI, digital transformation, and service design. She leads several cross disciplinary and international research teams, receiving several awards for her work with industry.
Not only is she Professor of Marketing at UQ, she is an Honorary Visiting Professor and Fellow, Cambridge Service Alliance, Institute for Manufacturing, University of Cambridge, UK. She is a member of the Australian Research Council College of Experts, a Fellow of the Academy of the Social Sciences in Australia (ASSA) and Distinguished Fellow of the Australian and New Zealand Marketing Academy (ANZMAC). She is also a Fellow of the Australian Marketing Institute (AMI).
Key capabilities
Customer insights – customer/end user changing tastes and preferences
Consumer decision making, experience measurement and management
Customer choices and choice modelling
Market trends and segmentation
Data analytics
Innovation