Dr Claire Cunningham's research examines how organisations' perceptions of AI influence the implementation of new technology trials, specifically the mechanisms that enable or impede technology deployment across multi-organisational collaborations.
Claire's PhD followed a longitudinal, ethnographic study of a three-organisation AI trial in mammography in Vietnam, involving an Australian charity, a multinational technology company, and a Vietnamese public hospital. Drawing on technological framing theory, she developed a process model explaining how organisations maintain frame congruency through accommodations and compromises to sustain trial momentum, a finding that challenges and extends existing theory.
Throughout the project, she managed complex stakeholder relationships, gained access to sensitive clinical contexts, collected data across five countries, and overcame language and cultural barriers. My skills in building and sustaining trust-based relationships were central to generating a rich, longitudinal dataset.
Claire aims to continue pursuing research interests centred on innovation and management and their potential to solve human-centred problems, particularly in healthcare, social innovation, and cross-sector technology deployment. She is developing a broader research agenda around responsible AI deployment and digital transformation that engages with industry and policy communities. Overall, she is committed to research that advances theory while generating tangible outcomes for practice.
Key capabilities
Qualitative research
Stakeholder management
Project and program management
Business development
Cross-sector collaboration